LEARN NC Help Desk
The LEARN NC Help Desk is available to answer technical questions about online courses. Any LEARN NC-trained instructor and their students can call, IM, or e-mail for help.
Learn more
Related pages
- Professional development by email: Conducting professional development by email can be an effective way to reach busy teachers, tailor the content to their needs, and provide an authentic context for learning.
- Accommodations for students with disabilities in online courses: This document explains how students with disabilities can request accommodations when taking LEARN NC's online courses.
- Acceptable use policy for online courses: Policies governing the acceptable and unacceptable use of email, messaging clients, and online dicussion areas by students taking online courses through LEARN NC.
Related topics
- Learn more about LEARN NC, online learning, students, and teachers.
Legal
This page copyright ©2008. Terms of use
The LEARN NC Help Desk is available to answer technical questions about online courses. Any LEARN NC-trained instructor and their students can call, IM, or e-mail for help.
Hours
- Monday – Thursday 7 AM to 9 PM EST
- Friday 7 AM to 6 PM EST
- Sunday 3 PM to 9 PM EST
LEARN NC staff will often answer questions via instant messages during off hours.
Contact information
- helpdesk@learnnc.org
- Phone
- 919-843-3331
- AOL Instant Messenger
- LEARN NC Help
- Name
- Username
- Password
- Course (include the instructor’s name)
- School
- School system
- Phone number
- Results from the web check utility
E-mailing the Help Desk
When e-mailing the LEARN NC Help Desk, please include the following information for a quicker response!
Scheduled Maintenance for Classroom.learnnc.org
LEARN NC’s scheduled maintenance times are Saturday mornings from 6 AM until noon. During scheduled maintenance hours, downtimes may occur. Most, but not all, scheduled downtimes of more than 5 minutes are announced in advance through the system announcements in Blackboard. If you find that classroom.learnnc.org is down during our scheduled maintenance time, please wait until noon before contacting LEARN NC.
